Synergy / Services / Guest Survey Experience the Synergy Difference

Each member of the Synergy Corporate Housing team takes pride in providing our customers with unparalleled customer service. In an effort to continually improve our services, your feedback and comments on any aspect of our company would be greatly appreciated.

 

1. Arrival

This section asks you to recall how the temporary housing experience started for you.		    
    Excellent Good Fair Poor   N/A      
  Please rate the quality of the following: 8 7 6 5 4 3 2 1    
  Clarity of directions to the property  
  Instructions for entry to your facility  
  Explanation of available services and features provided
prior to your arrival		  
  Comments  
 

2. Unit Satisfaction

This section deals specifically with items inside the living unit provided to you.		    
    Excellent Good Fair Poor   N/A      
  Please rate the quality of the following: 8 7 6 5 4 3 2 1    
  Furnishings  
  Utility services (phone, cable, internet)  
  Cleanliness  
  Extent to which unit met your needs  
  Comments  
 

3. Complex/Community Satisfaction

This section deals specifically with environment outside the living unit but in the complex and community		    
    Excellent Good Fair Poor   N/A      
  Please rate the below related to the complex and area around your unit 8 7 6 5 4 3 2 1    
  Condition of common areas (if applicable)  
  Parking (if applicable)  
  Care of the grounds  
  Surrounding community  
  Proximity to living needs (grocery stores, pharmacies, worksite, etc.)  
  Extent to which the location met your needs  
  Comments  
 

4. Customer Service

This section deals with the service you received from the various individuals involved in your Temporary Housing experience.		    
    Excellent Good Fair Poor   N/A      
  Please respond to the following areas related to the performance of the individuals who provided support during your temporary housing stay. 8 7 6 5 4 3 2 1    
  Availability of Synergy Corporate Housing for Lease Coordination  
  Availability of property staff  
  Quality of cleaning service (if applicable)  
  Friendliness of staff  
  Comments  
 

5. Issue Resolution

This area deals with the resolution of any issues that may have arisen during your stay.		    
  Were there any issues with your unit which arose during your stay?
Yes
No		  
 

5a.

    
  Please describe the nature of your issue if any:  
 

5b.

    
    Excellent Good Fair Poor   N/A      
  Please rate the property staff relative to your issue. 8 7 6 5 4 3 2 1    
  Responsiveness when issue reported  
  Timely resolution of issue  
  Your satisfaction with resolution of issue  
  Comments  
 

5c.

    
  Please Comment on the final resolution and provide any recommendations to be shared with the property staff  
  6. Based on your experience, would you recommend Synergy Corporate Housing to a colleague?    
  Yes
No		  
  7. Considering all aspects, how would you rate your temporary housing experience?    
    Excellent Good Fair Poor   N/A      
    8 7 6 5 4 3 2 1    
     
  8. Are there any recommendations you would like to make to further improve the temporary housing experience?    
   
 

Your Info

    
  Name    
  E-mail Address    
  Apartment Location